Loading...
Help
Close

Help

IT’S OUR PLEASURE TO HELP

CONTACT BY PHONE

SlotJoint’s phone support is available to assist you between 8:00 AM and 5:00 PM PST.

Our toll free number is: 1-888-479-7612

Frequently Asked Questions

  1. Why is my account frozen?

    For security reasons, if you fail to correctly enter your password five times, your account will be locked. You can unlock your account anytime by contacting our 24/7 Player Support Team.

  2. If I deposit $20 and take the 200% deposit bonus, then what is the wagering requirement?

    The wagering requirement on all of our deposit bonuses is bonus x 40. So if you deposit $20 you would receive a $40 bonus and your wagering requirement would be $1,600 ($40 x 40 = $1,600).

  3. Is there a maximum win amount on your deposit bonus?

    No, there is no maximum win on our deposit bonuses.

  4. Is there a maximum win on your no deposit bonus or free spins?

    Yes, the maximum win on the no deposit bonus and free spins is $100.

  5. Can I have some free spins?

    Please contact live chat to enquire whether you qualify for free spins.

  6. Do you accept players from the UK?

    No, unfortunately players from the UK cannot register or play at SlotJoint Casino

  7. Do you have Netent?

    Yes, we have Netent but these games are not available in France, Italy, Spain, Denmark, and Canada.

  8. Does SlotJoint have a loyalty program?

    Yes, our loyalty program is called SJ Rewards Club. All players receive entrance into the SJ Rewards Club. The benefits include reward points that can be converted into cash and weekly bonuses.

  9. Is the Casino guaranteed to be fair?

    Yes, all of our casino games are generated by a computerized Random Number Generator (RNG) that is audited and approved by the most rigorous licensing regimes.

  10. Are there any fees for depositing?

    No, all deposits are free.

  11. Are there any fees for withdrawing?

    No, all withdrawals are free.

  12. Which deposit options do you accept?

    We offer nearly all deposit options including, credit cards, debit cards, Ukash, Instadebit, bank transfers and prepaid cards. Click here for the full list.

  13. What is a CVV2 code?

    CVV2 is the 3 to 4 digit security code found on back of your credit card. We require that you enter this code when depositing as a security feature.

  14. How long does it take for me to get my money?

    We process all withdrawal requests within 24 hours, but the total time it takes depends on the payment solution: E-Wallets are instant, credit cards and debit cards take 2 to 5 business days, and wire transfers take approximately 3 business days.

  15. Does SlotJoint offer a mobile casino?

    Yes, SlotJoint offers a mobile casino that is customized for all mobile devices. All you have to do is visit slotjoint.com and you will be redirected to our mobile site.

  16. Do I need to create a new account to play at your mobile casino?

    No, you can use your desktop login details to play at our mobile casino.

  17. I forgot my login details. How do I retrieve them?

    Click on the "Forgot?" button in the top login bar. You will be prompted to enter your date of birth and registration e-mail. From there, a new password will be e-mailed to you. If this doesn't help, please contact live chat.

  18. Do you request verification documents?

    Yes, we will request identification documents when Your cumulative withdrawals reach 2,000 €/USD/GBP/AUD/CAD and reserve the right to request identification documents on cumulative withdrawals of smaller amounts.

  19. What happens if I get disconnected in the middle of a game?

    If you are disconnected in the middle of the game then your winnings will automatically be added to your account.
    If you are disconnected in the middle of a free spins feature then you will you be able to continue your free spins when you open any game.

Last Updated
April 27, 2016